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Frequently Asked Questions

General Inquiries

Q: What are your hours of operation?
A: Our hours of operation are 8 a.m. to 5 p.m. Pacific Time, Monday through Friday.

We are closed on Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, and from Christmas Day to New Year’s Day.

Q: What is Compendium’s privacy policy?
A: Our privacy policy can be viewed here.

Q: How do I submit my book manuscript or product idea for consideration?
A: Compendium does not accept unsolicited proposals or manuscripts. If you are interested in getting your work published, you can find information and useful resources on websites such as Literary Market Place or Writer’s Digest to help with your project. We wish you the very best in your endeavors.

Q: How can I contact one of your authors?
A: Please email us at info@compendiuminc.com and we would be happy to forward your message on to them.

Q: How can I get a review copy of one of your books?
A: We love working with influencers and members of the press. For any press inquiries, please email us at info@compendiuminc.com. Be sure to include your mailing address, which product you are interested in, and where the review will be published.

Q: How can I get permission to use your art?
A: If you would like to use our art, email us at info@compendiuminc.com. Please include which title(s) you are interested in, what specific material in the book you would like to use, and how you would like to use the material (be as a specific as possible). We will respond to your request within 2–4 weeks.

Q: What does Compendium do to be environmentally friendly?
A: Because being environmentally conscious is an important value at Compendium, all of our gifts and books are printed with soy inks, and we also use FSC®-certified paper for every greeting card. Our Positively Green, Frank & Funny, and In Other Words… greeting cards are all printed at a press that gets its energy from wind power.

Q: How does Compendium support charitable organizations?
A: Giving back to our community is an important part of our company values, and we support the efforts of various nonprofit organizations. We donate 10% of the profits from our Positively Green cards to organizations working to protect the environment, and a portion of the profits from our In Other Words… cards are donated to organizations that support literacy. For the month of October, we also donate 10% of all retail sales from our website, live-inspired.com, to Seattle Cancer Care Alliance in honor of Breast Cancer Awareness Month.

Q: How do I submit a donation request?
A: Please email your donation request to info@compendiuminc.com. Please include all of the following information:

Requests are granted on a case-by-case basis and depend on available inventory and resources. We receive a high volume of requests and carefully consider each one. After receiving your request, a customer service representative will reach out to you.

Products

Q: What type of products does Compendium create?
A: Compendium specializes in gift books, guest books, children’s books, notebooks and journals, greeting cards, boxed note cards, social stationery, and pop-open cards.

You can view our entire product line here.

Q: Can you tailor or customize any of your products for my business?
A: Yes, we can add customized elements to many of our products when ordered in large quantities. Depending on your project’s needs, the customization will be completed in-house or through a business partner.

Customizations we handle in-house depend on the particular product, but generally start at 5,000 units for books and 50,000 units for loose ThoughtFulls pop-open cards.

If you are interested in customizing a smaller quantity of products, please email our sales department at info@compendiuminc.com with a brief description of the project, or call us at 800.914.3327.

Ordering

Q: Do you print a paper catalog?
A: We print paper catalogs for wholesale customers only. However, our entire line of products is available for you to order online.

Q: Can I place an order over the phone?
A: Yes, we are happy to assist you with your retail purchase over the phone. Just call our customer service department at 800.914.3327 and press 0 to speak with an associate. For your convenience, we also offer the option to shop online. Retail orders placed on our website are processed as quickly as orders placed over the phone.

Q: Is it possible to change an order after it’s submitted? (For example, “I just placed an order and would like to add/remove items from the order.” Or, “I would like to have the order shipped overnight.”)
A: Because we process our orders immediately, we are not able to modify or change the shipping method after they are placed. If you would like to add to your order, you will need to place another separate order on the website. If you have questions about your order, please email customer service at order@compendiuminc.com or call us at 800.914.3327. Thank you for your understanding.

Q: How can I find a store in my area that carries Compendium products?
A: Our products are carried by a variety of local gift shops as well as some national retail stores, such as Papyrus, Cost Plus, and Paper Source. To find the retailer nearest you, please visit our Store Locator page. We cannot be certain which of our products a given store carries, so please contact the store nearest you for product availability.

Q: Do you offer quantity or bulk discounts?
A: Bulk discounts are available; they start at a quantity of 50 of the same item.

QUANTITY / DISCOUNT
50–99 / 5% off of retail price
100–249 / 10% off of retail price
250–500 / 20% off of retail price
501 + / 30% off of retail price

Q: Do you have any overseas distributors?
A: For customers in Australia and New Zealand, please visit Compendium Australia at: www.compendium.com.au

For customers in Canada, we have a distributor that can direct you to stores that carry Compendium products. Please contact Design Home for more information at 800.663.9950. The national chain bookstore Indigo also carries an assortment of our products.

Payment

Q: Which credit cards do you accept?
A: Compendium accepts Visa, Mastercard, Discover, and American Express.

Q: Is live-inspired.com a secure site?
A: Yes, all of the pages that process credit card information are secured and encrypted. Secure website pages begin with “https” and have a small lock icon in the address bar. When you navigate to those pages from live-inspired.com, you will receive a dialog box explaining, “You are about to go to a secure page.” Compendium does not sell or rent its customers’ names or personal information for any reason.

Shipping

Q: Do you ship internationally?
A: Yes. For orders shipping to Australia or New Zealand, please visit http://www.compendium.com.au to place your order.

For orders shipping to Canada and additional international destinations, we have partnered with International Checkout. When you proceed to checkout, please click on “Shipping to Outside the United States?” and then click on the orange and white “International Checkout” button.

Your items will be transferred to International Checkout for processing. Once you have followed the link to their site, you will be able to see shipping costs and handling fees before your order is placed. You may pay by international credit card, PayPal, or bank transfer. International Checkout will process your order, including billing, shipping, and handling of customer service.

Once your order is completed, any and all inquiries should be directed to International Checkout at cs@internationalcheckout.com.

Q: What are your standard shipping methods and rates?
A: All U.S. orders of $50 or more ship free! And orders under $50 ship for just $5. Orders are shipped via ground service, unless otherwise selected at checkout.

We offer two expedited shipping options: 2-day delivery and next-day delivery. Rates are based on package weight and destination. For more details on expedited shipping, click here.

Please allow 2 business days for processing in addition to your selected shipping method.

Q: How can I track my order?
A: When you place your order online, you will automatically receive an email from us confirming your order. We process and ship all retail orders within 2 business days from our warehouse in Everett, Washington.

Once your order is shipped, you will receive a second email (this time directly from UPS or FedEx) with your tracking number.

If you do not receive one or both emails, please contact customer service at 800.914.3327, extension 0.

Returns

Q: What is your return policy?
A: We accept returns and will issue a full credit on all products returned within 90 days. Items must be in the condition in which they were received. Items that are used, bent, or otherwise damaged will not be eligible for credit.

Please contact customer service at order@compendiuminc.com or call us at 800.914.3327, extension 0 within 10 business days to report any damaged products.

Our UPS return form can be found here.

Products returned to us in new condition-similar to the condition that you would require if you received them in your next shipment-will be credited for the full purchase price upon receipt of the goods at our warehouse.

Products not eligible for return:

  • Products that exceed 90 days from receipt
  • Products that are/were stickered
  • Products with visible signs of damage (dents, dings, marks, fading, etc.)

Please call your local rep or our customer service team at 1.800.914.3327 if you have any questions. Items returned that do not pass our quality control check will not receive credit and will not be returned to you.

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