Wholesale

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About Wholesale

Compendium’s products are carried by a wide variety of specialty and gift retailers across the U.S. and Canada. We take pride in creating meaningful partnerships with store owners through seasonal and theme-based promotions, excellent service, and products that inspire retailers and customers alike.

If you’d like to learn more about becoming a retailer, please fill out the information form and we'll be in contact with you shortly.

Wholesale Buyer Online Ordering Guide

  • I’ve placed an online order with Compendium before, and I’m ready to place an online reorder.
  • I’ve ordered with Compendium before, and I’m ready to place my first online order.
  • I’ve never ordered with Compendium, and I’m interested in learning more.
  • I’ve been approved to place my first order, and I’m ready to be set up as a customer.
    • Click here to fill out our new customer account application.

Return Policy

  • All Compendium products, except greeting cards, specified promotions and discontinued items, are returnable directly to Compendium within 90 days of receipt of product.
  • Greeting cards should be returned directly to sales representatives. Please contact your local sales rep for return instructions within 90 days of receipt of product.
  • A detailed list of returned items must accompany all returned product along with the reason for the return.
  • Be sure to package all returns carefully as product must be in resalable condition to receive credit.
  • Price-ticketed items will not receive credit.
  • Credits issued for qualifying Compendium product returns will be applied towards future orders.
  • If your items are damaged, please call Customer Service at 800.914.3327 within 10 days of receipt of merchandise to report the damage. Please retain the damaged items until you have spoken with Customer Service to determine if the item(s) should be discarded or if we can send a replacement part.
  • Currently, our credit memos cannot display shipping addresses. If a customer is requesting a return and orders for multiple locations, please specify which location the return is for by appending the PO number (ie. PO 1004-254 becomes PO 1004-254 EASTON). You can also reference the confirmation number they received at the time of purchase. Please note this is only necessary for orders with multiple locations.

Process a Return

Terms and Conditions

Orders:

  • Minimum opening order $100; reorder $75.
  • Order minimums are per invoiced location.
  • Products are sold in multiples at the specified quantity. Orders that do not meet an item’s required quantity will be automatically rounded up to the next multiple.
  • An individual reorder totaling less than the minimum is subject to a $15 service charge.
  • Orders should be placed with your local sales representative, whose information can be found on the opposite page.
  • Orders are processed and shipped within 7 working days of their receipt by Compendium for in-stock items.
  • Reduced price items are available while supplies last; all sales on reduced price items are final.

Returns/Claims:

  • All Compendium products, except greeting cards, specified promotions, and discontinued items are returnable directly to Compendium within 90 days of receipt of product.*
  • Credits issued for qualifying Compendium product returns will be applied towards future orders.
  • Greeting cards should be returned to your sales representative; all other products can be returned directly through Compendium.*
  • Please contact your local sales rep for return instructions within 90 days of receipt of product.
  • A detailed list of returned items must accompany all returned product along with a reason for the return.
  • Please package all returns carefully, as product must be in resalable condition to receive credit.
  • Price-ticketed items, whether printed or handwritten, will not receive credit.
  • Stickers/sticker residue or other damages to product will not receive credit. Even a removed sticker attracts dust and makes an item not resalable.
  • All packaging materials, packing slips, and receiving paperwork should be retained for freight provider inspection.
  • If your items are damaged or incorrect, please call our Customer Service line within 10 days of receipt of product to report the damage. Please retain the damaged items until you have spoken with our team to determine if they should be discarded or if we can send a replacement part.

New Accounts:

  • All customers are asked to provide a completed Compendium account application.
  • All customer accounts are subject to approval by Compendium.

Payment Terms:

  • Terms are Net 30 days on approved credit. A credit application must be signed and returned in order to receive an ongoing line of credit. • Accounts that are past due or which have exceeded their established credit limit are subject to holding of future shipments.
  • Compendium accepts Visa, MasterCard, Discover, and American Express, or orders prepaid via check or wire transfer. We do not ship orders COD.

Shipping:

  • All orders receive $5 flat-rate shipping. Only applies to orders shipped within the US (including Alaska and Hawaii). Excludes outlying US territories.*
  • Rushed orders will be subject to an additional charge of $25.
  • Orders will be shipped via Best Way Ground unless otherwise requested.
  • Freight charges are billed to customers with merchandise.
  • Merchandise is FOB Everett, Washington, or Louisville, Kentucky.

Late Payments:

  • Past due balances are subject to finance charges of 1.5% per month.
  • Our 100% sell-through guarantee applies only to orders paid in full within 30 days of receipt of merchandise and returned in resalable condition within 90 days of receipt of merchandise.*

Other:

  • Prices and products shown in this literature are subject to change without prior notice.
  • When deemed appropriate, we reserve the right to withhold service
  • Discounts cannot be combined.

These terms and conditions supersede all previous terms and conditions from Compendium, Inc. effective December 2021.

*Applies to US orders only

Please click here to obtain our current W-9.


Credits issued for qualifying Compendium product returns will be applied towards future orders. Products returned to us in new condition-similar to the condition that you would require if you received them in your next shipment-will be credited for the full purchase price upon receipt of the goods at our warehouse.

Products not eligible for return:

  • Products that exceed 90 days from receipt
  • Products that are/were stickered
  • Products with visible signs of damage (dents, dings, marks, fading, etc.)

Please call your local rep or our customer service team at 1.800.914.3327 if you have any questions. Items returned that do not pass our quality control check will not receive credit and will not be returned to you.

Submit a Return